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Our Promise
Returns & Refunds
Received a damaged or wrong product? We will make it right, quickly and fairly.
Damaged or leaking
If a product arrives damaged, leaking or broken, we will replace it or refund you.
Wrong product or pack
Received a different product or pack size? We will send you the right one.
Share clear photos
Photos of the product, label and outer box help us sort out your request faster.
Back to your account
Approved refunds go back to your original payment method.
How to request a return
Four simple steps to a replacement or refund.
Contact us
Share your order number with our team.
Send photos
Add photos of the product and the packaging.
We review
Our team checks your request and confirms the next step.
Resolved
We send a replacement or process your refund.
As these are food ingredients, please check your order as soon as it arrives and contact us right away if anything is wrong. The full terms are in the policy above.
Still have questions?
Our team is happy to help with product selection, bulk orders and technical details.